1. Our Commitment to Your Privacy

1.1. The Confident Parent Collective (“we”, “us” or “our”) respects and protects your privacy. We are committed to safeguarding the personal information of our clients, visitors to our website, and those who engage with our services.

1.2. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and other applicable legislation governing how we collect, use, store, and disclose your personal and sensitive information.

1.3. This Privacy Policy outlines how we handle your personal information and sensitive health data. It applies to all services provided via our website: www.theconfidentparentcollective.com.au and through other forms of engagement.

2. Definitions

• Personal Information includes your name, contact details, billing information, and any other information that can reasonably identify you.

• Sensitive Information refers to information about your health, racial or ethnic origin, sexual orientation, religious beliefs, or membership in associations or political groups.

3. Collection of Information

3.1. We may collect your personal and sensitive information through online forms, intake documents, in-person sessions, or when you interact with our website or social media channels.

3.2. This may include:

• Name, address, phone number, and email

• Health information (e.g., medical history, conditions, pregnancy)

• Billing and payment details

• Family history or other voluntarily provided information

3.3. We will only collect sensitive information with your explicit consent and in ways reasonably necessary to provide our services.

3.4. We may also collect data from third parties (e.g., healthcare providers or family members) where relevant.

4. How We Use Your Information

4.1. We use your information to:

• Provide and improve our services

• Communicate with you about appointments, programs, and updates

• Process payments and issue receipts

• Maintain accurate records for your safety and wellbeing

4.2. We may also use de-identified data for research, service evaluation, or reporting purposes.

4.3. We may send you occasional emails related to parenting strategies, new programs, or updates—always with an option to opt out.

5. Disclosure of Information

5.1. We may share your personal information with team members, contractors, insurers, or service providers if necessary to deliver our services.

5.2. We will never sell or rent your information.

5.3. We may be required to disclose information by law, court order, or regulatory obligation.

5.4. In case of a change in business ownership, your information may be transferred under confidentiality.

6. Data Security

6.1. We take reasonable steps to protect your information from misuse, loss, unauthorised access, and disclosure.

6.2. While we strive for secure transmission, no system is 100% foolproof. You share data at your own risk.

6.3. You are responsible for keeping passwords and login credentials secure.

7. Access and Correction

7.1. You may request access to or correction of your information by contacting us at:
📧 hello@theconfidentparentcollective.com.au

7.2. We may charge a small fee to cover administrative costs. We may refuse access in certain legal circumstances.

8. Website and Cookies

8.1. We collect standard web data (browser type, referral site, etc.) to improve your user experience.

8.2. Our site uses cookies to remember preferences and enhance performance. You may disable cookies in your browser settings.

8.3. By using our website, you consent to our use of cookies as described here.

9. Marketing Communications

9.1. We may send you newsletters or promotions with helpful parenting content. You can unsubscribe anytime.

9.2. If you believe you’ve received communications in error, please contact us immediately.

10. Complaints

10.1. If you have a privacy concern or complaint, please contact us via:
📧 hello@theconfidentparentcollective.com.au

10.2. We take concerns seriously and aim to respond promptly.

11. Changes to This Policy

11.1. This Privacy Policy may be updated from time to time. We encourage you to review it periodically.

11.2. Any updates will be posted on our website and, where appropriate, communicated via email.